Jamie Duncan, RHCE, CSM

Career Highlights

Mr. Duncan is a proven leader in fast paced, high-pressure environments in offices and production facilities.   Jamie has developed a consistent, scalable and maintainable server build and patch methodology using Redhat as well as custom-made resources.  He has implemented an open-source server/network monitoring solution spanning multiple datacenters.  Jamie has designed and implemented a Django-based server and networking device/IP management inventory application.  He has the ability to apply a broad range of experiences to develop unique solutions to problems and to adapt quickly and think critically in new environments and situations.

IT Skills

Professional Certifications 

  • Red Hat Certified Engineer
  • Red Hat Certified System Administrator
  • Red Hat Certified Technician
  • Certified ScrumMaster (CSM)
  • Comptia A+ Certified Professional
  • Comptia Network+ Certified Professional

Systems – Linux (Red Hat Enterprise, Debian, Ubuntu, Gentoo, CentOS), Cisco IOS, EMC Navisphere, F5 BigIP, Windows 200x server editions,  Asterix open-source telephony equipment.

Hardware –  Dell/HP/IBM/whitebox enterprise level server hardware, Cisco Enterprise networking equipment, F5 LTM/GTM clusters, Cisco GSS/CSS clusters, EMC storage arrays, Lucent 5e telecom switch, Nortel DMS telecom switch, cabling hardware and troubleshooting equipment.

Software – Apache, Django 1.x ( mod_python and mod_wsgi configurations), nginx, MySQL, PostgreSQL, Enterprise server infrastructure (email, custom scripting, etc.), memcached, Squid and Varnish web accelerators,   Nagios, Munin, Zenoss, and  Zabbix monitoring systems, Redhat Proxy and Satellite platforms

Languages – Python, Perl, PHP, Javascript/ Ajax, XML, JSON, SQL, Bash (shell scripting), C++

Professional Organizations – USENIX SAGE Special Interest Group

Open Source Community Involvement

Ambassador                                                                                                                                          July 2012-Present

Fedora Linux Project

Fedora ( Ambassadors are experienced contributors to the Fedora Project who are responsible for representing, promoting, and expanding the Fedora Project and its ideals to the larger F/LOSS community and the public at large.

Partner                                                                                                                                                     March 2012-Present

Hack.RVA Hackerspace

Hack.RVA ( is a long-established hackerspace in the Richmond, VA Community. They provide access to highly technical tools as well as meeting space and technical workshops on a variety of subjects.

Founder and Manager                                                                                                                    August 2010-Present

Richmond, Virginia Linux Users Group

RVaLUG ( is an active Linux User Group in Richmond, VA whose goal is to provide information an networking opportunities for Richmond’s Open Source leadership.

  • Maintain the group website
  • Organize monthly meetings and speakers
  • Promote the group within the local IT community
  • Past speakers:
    • Jared Smith, Fedora Project Director
    • Ryan Endres, Redhat Global Learning Services
    • Joel Esler, Snort Community Leader
    • Mark Spencer, Founder and CTO, Digium, Inc.

Author                                                                                                                                                                 July 2011-Present 

“Lost in Open Source” is my personal tech blog, with subjects varying from IT Project Management Principles to RHEL clone comparisons.

Relevant Professional Summary

Technical Account Manager

Red Hat, Inc.                                                                                                                     January 2012 – Present

Red Hat, the world’s leading provider of open source solutions and an S&P 500 company, is headquartered in Raleigh, NC with more than 70 offices spanning the globe.

  • Coming Soon!

Systems Administrator

5AM Solutions, Inc.                                                                                                                     July 2010 – January 2012

5AM Solutions offers consulting and software development solutions for life science professionals who believe that software can help solve the world’s most vexing problems.

  • Leads the project to create an enterprise monitoring solution across multiple datacenters for multiple operating systems
  • Provided Django / Python expertise on a high-profile client website that was rolled out in an incredibly compressed time frame.
  • Provides daily troubleshooting / advice to employees regarding their development environments
  • Working to realize a holistic approach to systems administration and integration that can be replicated in other customer’s datacenters.
  • Worked with clients as a member of the Nationwide Health Information Network (NHIN) Conformance Testing Lab to onboard their systems to gain approval for access to the NHIN
  • Rebuilt the 5AM corporate telephony infrastructure to allow for seamless and converged communications utilizing a Digium Switchvox PBX.
  • Designed and implemented a 5AM West Coast computing center that more than tripled the company’s local compute capacity.

Lead Internet Systems Administrator

Media General, Inc.                                                                                                                    November 2008 – July 2010

Media General is a leading provider of news, information and entertainment across multiple media platforms, serving consumers and advertisers in strong local markets, primarily in the Southeastern United States.

  • Designed and implemented a system that moved system configuration files to a version-controlled RPM-based solution, providing for easy upgrading, rolling back, and maintaining configurations across multiple servers.
  • Rebuilt a majority of legacy Redhat systems from an un-patchable source-compiled software platform to repository-based and maintainable platforms, which realized significant performance gains.
  • Utilizing industry best practices developed a new methodology that redefined the Media General Linux server patching policy, providing better information to the Security Department, along with increased uptime and performance.
  • Converted the server build process from a removable-media based approach to a PXE boot/kickstart file approach, with extensive scripting and automation, cutting the typical server roll out time from 6-8 hours to 20 minutes.
  • Implemented a division-wide migration from Nagios to Zabbix, a robust open-source monitoring platform, giving Media General a wider and more flexible view of their infrastructure and its trending / tendencies.
  • Designed an open-source alternative to Splunk!, providing log file access along with web statistics provided in a near real-time scenario for Media General internal customers.
  • Provided performance increases for MySQL-based applications by utilizing High-Performance Tuning techniques
  • Designed and built an internal system and IP management application in a Django framework, allowing for easier system addition, removal, and maintenance.
  • Built a Xen-based virtualization platform for a Media General owned subsidiary ( / at their Texas collocation, providing superior performance at no additional cost to the subsidiary.  This also led to a departmental initiative to migrate runlevel 3 Linux devices from VMWare to Redhat based virtualization.

Development / Systems Engineer

Intelitap, LLC                                                                                                                                                July 2008 – November 2008

Intelitap, LLC is a Richmond, VA area startup company that installs draught beer monitoring systems in restaurants and bars to help their customers realize increased draught beer sales and quality.

  • Designed, developed, and coded a new application to securely transfer customer’s point of sale data to Intelitap’s data center for processing.  Written in C++ programming language.
  • Installed, configured, and customized enterprise level network monitoring system to pro-actively identify and act on issues with Intelitap’s on-site machines and vpn connections.
  • Designed, installed, and configured a new data center within a local Tier 1 collocation facility, utilizing Red Hat Cluster Suite, Global File Systems, Clustered Services, and other high-availability features for customer-facing and internal applications, including extensive custom scripting.
  • Configured and optimized EMC AX4-5Sci SAN for use with high-performance MySQL and PgSQL applications.
  • Provided daily support and performance tuning of Java-based applications and their interaction with SOAP-based transmission services and MySQL databases.
  • Provided daily support for all facets of application / hardware support.
  • Created internal technical documentation for all point of sale system interfaces, including legacy systems that had not been previously documented.

ISP Division Intranet Web and Database Developer

Cavalier Telephone, LLC                                                                                                                              August 2007 – July 2008

Cavalier Telephone is largest facilities-based CLEC (Competitive Local Exchange Carrier) in the US, with a wholly owned fiber optic network stretching from Michigan to Florida along the Eastern Seaboard.

                  Database Administration –

  • Maintained a database with over 7 million entries in primary data entry table, and more than 15 subsidiary tables for user names and other minor systems.
  • Optimize database to keep reporting queries running as efficiently as possible.
  • Run periodic checks on database integrity, making changes when needed.
  • Built database into custom-built back-up system

                  Web Development –

  • Conceived of, designed, implemented, and maintain a reporting and front-end call tracking system with over 300 users in multiple locations spanning 4 states.
  • Designed and maintain interface with Avaya phone system to incorporate technician call data for comparison and reporting abilities.
  • Designed and incorporated online lunch and break menu for technicians in order to build staffing model to compare staffing versus incoming calls.
  • Interface with legacy outsourced email system to effectively cancel accounts as customers are migrated over to in house systems.
  • Developed in-house wiki-style knowledge base for technician reference for technical issues.

ISP Help Desk Lead Technician  

Cavalier Telephone                                                                                                                              April 2007 – August 2007

  • Came up with new position and workflow to keep technicians taking calls more consistently, saving an average of 22 man-hours per 24-hour day in production.
  • Handle and take ownership of escalated issues when first level technicians are unable to resolve successfully
  • Continue training for first-level technicians as areas for improvement displayed themselves.
  • Saw to daily operations of 30+ inbound call technicians.
  • Handled hourly reporting using both Crystal Reports and in-house reporting systems.

Help Desk Technician

Cavalier Telephone                                                                                                                              November 2006- April 2007

  • Front line technical support for DSL, email, and web hosting customers.
  • Provision and configure customer profiles in DSLAM (DSL Access Multiplexer) and other CO hardware including Fiber and Ethernet switches
  • Provide dial tone support for residential and business customers, including switch configuration and dispatching of CLEC and ILEC technicians
  • Troubleshooting and Provisioning of VoIP customers, residential and business
  • Troubleshooting and Provisioning of IPTv (Internet Protocol Television) customers in a residential environment
  • Handling of all customer’s DNS, Zone Record, and Hosting issues


J. Sargent Reynolds Community College Richmond, VA                                                      2005- Present

  • Working toward A.S. in Information Technology

Radford University Radford, VA                                                                                                            1997-1998

  • Worked toward B.A. in History.
  • Member, Campus Network Services Team, troubleshooting student connectivity issues on campus-wide Ethernet network.

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